Answers to Frequently Asked Questions
For medical devices, it is compulsory that the non-EEA manufacturer must appoint an Authorized Representative which must be established in the European Economical Area (EEA) member states to act on manufacturer’s behalf in carrying out certain tasks including dealing with the regulatory authority.
The Authorized Representative made notification to the President of the Office for Registration of Medicinal Products, Medical Devices and Biocidal Products before the first placing on the market.
The enVy® Wellness/Anti-Aging Pillow has been registered as a Medical Device Class 1 in the European Union.
Directive 93/42/EEC on Medical Devices (MDD) specifies general requirements that the product has to meet in order for the manufacturer to affix the CE marking. The manufacturer drawn up the Declaration of Conformity (DoC) to declare sole responsibility for the conformity to the relevant Directive.
The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives and meets EU safety, health and environmental protection requirements.
- Do NOT wash the memory foam material. To remove spills or stains gently wipe with a damp cloth and allow to dry.
- Do NOT use electric blankets or heating pads with your enVy® pillow.
- Avoid going to bed with wet hair as this will degrade the product.
- Do NOT fold the enVy® pillow as the foam will split.
- Using the pillow without its custom fitted pillow case will expose the foam to increase wear and tear.
*All the above will nullify warranty.
- The removable custom fit 100% Bamboo pillowcase or 100% Mulberry SILK pillowcase should be washed in cool water on a gentle cycle with a delicate fabric detergent.
- Do not use chlorine bleach.
- May be tumble dried on a gentle setting or hung to dry.
- Iron on a low setting.
enVy® pillow is exclusively produced in Canada, patented in Europe, Canada, United States of America.
Other pillows do not allow side sleepers to sleep without putting undue pressure on delicate facial tissue and structures. Many therapeutic pillows are unnecessarily firm and lack comfort. Other available “beauty” pillows do not provide proper neck support.
Small cracks and imperfections are normal and do not effect the support and function of the enVy pillow. Our Memory Foam products will never compress, and will retain their shape for at least 2 years.
The enVy® pillow foam is a Canadian made high quality memory foam that is latex free, hypoallergenic, free of PBDE (polybrominated diphenyl ethers) or any other fire retardant, formaldehyde, CFCs (chlorofluorocarbons, Freon), toluene diisocyanate and dyes.
What makes our foam hypoallergenic is that it does not harbour dust-mites which tend to breed, reproduce and thrive in traditional feather and foam particle pillows. The end products (feces) generated by dust mites create allergic reactions and other respiratory problems.
Memory Foam use to be notorious for flaking apart and collapsing after only a short period of time. In fact, when NASA first developed Memory Foam in the 1970’s, the lack of durability was one of the reasons it was initially rejected for the space program.
The enVy Pillow Company did a lot of research when they developed the enVy® pillow and chose a Canadian made high quality memory foam that is hypo allergenic and free of PBDE or any other fire retardant, formaldehyde, CFCs, toluene di-isocyanate and dyes. Many products, some imported, are highly toxic like melamine, leads and a long list of other “nasties”.
What makes our memory foam hypoallergenic is that it does not harbour dust mites which tend to breed, reproduce and thrive in traditional feather and foam particle pillows. The end products generated by dust mites create allergic reactions and other respiratory problems. The structure of our pillow makes it difficult for any kind of “bug”… including bed bugs to penetrate the pillow. This creates a cleaner and healthier environment and a truly therapeutic night’s sleep. The fact is that there is no mattress manufactured in North America that does not have foam in its construction. Having said all of this we know that not every product suits every individual and one can have allergies to something that someone else does not. Feather pillows are the pillow of choice for some… Latex pillows for others… yet both of these materials have caused allergic reactions in others.
Memory Foam has been the product of choice for allergy sufferers.
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There are no customs duties to be paid within the European Union. However there are territories which have a special status in terms of customs and taxation, like Livigno and Campione d’Italia in Italy or The territory of Büsingen in Germany and others. Any Duties and Import Taxes are the responsibility of the recipient.
Value-Added Tax (VAT) is normally payable at the rate payable in Poland (this is included in the price).